Check-In & Check-Out Policy

While we cannot guarantee early check-ins, especially during the busy summer months and weekends, we will do our best to accommodate special requests. Please feel free to reach out in advance, and we’ll assist as much as possible.

• Late Check-Out: Late check-outs are available for a fee of $15 per hour, starting at 11:00 AM. The latest possible check-out time is 2:00 PM.

We appreciate your understanding and flexibility, and we look forward to making your stay as comfortable as possible.

Pet Policy

We are happy to welcome dogs in select rooms and throughout the common areas of the property. To ensure a safe and enjoyable experience for all guests, we kindly ask that dogs be leashed and under control at all times.

• Pet Fee: There is a one-time fee of $25 plus tax per night for pets under 25 lbs (unless the dog is a service animal).

• Room Guidelines: Pets are not permitted to be left unattended in rooms.

• Pet-Friendly Room Availability: To accommodate your pet, please notify us in advance so we can reserve a pet-friendly room for your stay. Rooms are allocated on a first-come, first-served basis.

• Booking with a Pet: If you're booking directly through our website, please select the "Add Extra" option above the guest information section and include your pet as an extra.

Thank you for your cooperation, and we look forward to welcoming you and your furry friend!

Parking Policy

We have 24 parking spaces available to accommodate our 24 rooms, and parking is provided on a first-come, first-served basis. At check-in, we will provide you with a parking pass for your stay.

• Parking Fee: There is a $5 per night charge for parking, subject to availability.

• Complimentary Parking: Guests who book directly through our website or by phone will receive complimentary parking for the duration of their stay.

Please let us know if you have any questions or need assistance with parking during your stay.

Kitchen Amenities & Cleaning Policy

Our kitchen units are equipped with the essentials to make your stay comfortable. Each unit includes a microwave, full-size fridge, and a stove top (with some units featuring a full stove). Additionally, you’ll find:

• Cookware & Utensils:

  • Wine glasses, mugs, drinking glasses

  • Large & small plates, bowls, cutlery for the number of occupants

  • A 3-piece knife set, 2 frying pans, 3 cooking pots

  • Corkscrew & wine opener, cutting board

• Cleaning Supplies:

  • Dish drying rack, sponge, and dish soap for your convenience.

Please note that a $10 cleaning fee will be applied if dishes are left unwashed upon check-out.

If you’d like additional kitchen equipment, we offer a toaster, kettle, and regular coffee maker upon request at the time of check-in.

We want to ensure your stay is as comfortable as possible—please don’t hesitate to reach out if you need anything!

Front Desk & Additional Amenities

Our front desk is open daily from 9:00 AM to 9:00 PM to assist with any needs or inquiries you may have.

For your convenience, a microwave and ice machine are available in the lobby for all guests.

We also offer the following items upon request:

• Hair dryer

• Iron and ironing board

• Non-slip bathtub mats

Please request these items at the time of check-in, and kindly return them at check-out.

If you need any assistance during your stay, feel free to contact our front desk—we’re happy to help!

Cancellation Policy

• Individual Bookings: Cancellations must be made at least 3 days before the check-in date to avoid a penalty. Cancellations made within 3 days of check-in will incur a one-night charge. (For example, to avoid a penalty for a Friday check-in, you must cancel by Monday).

• Group Bookings: Cancellations must be made at least 7 days before the check-in date for group bookings. Cancellations within this period will incur a one-night charge.

• Third-Party Bookings: If you booked through Booking.com or Expedia, please cancel directly with them. We are unable to process cancellations made through third-party sites.

How to Cancel a Reservation Made on Our Website:

1. Go to the BOOK NOW & SAVE button on our website.

2. Click on the top-right corner of the window, where it says CANCEL BOOKING.

3. Enter your reservation number and associated email address.

4. You will receive a cancellation confirmation via email.

If you have any questions or need assistance with cancellations, please don’t hesitate to contact us.

Payment & Cancellation Terms

We reserve the right to process payment at any time within the 3-day cancellation period for the full amount of your stay, using the credit card on file.

• Payment at Check-In: You may elect to change the form of payment at check-in. Please notify us in advance if you plan to use a different payment method.

• Credit Card Validity: All credit cards must be valid at the time of booking. If the credit card is invalid, we will be unable to hold the reservation and will need to release the room.

If you have any questions regarding your payment or booking, feel free to reach out. We're here to help!

We have weekday/weekend price. Also we work on the DYNAMIC PRICING meaning that our room price will be changed daily based on the demand and supply.  

Special Offer for Direct Bookings

When you book directly on our website, you'll enjoy these exclusive perks:

• $3 off your stay in a Standard Room with 1 Queen Bed

• 1 complimentary parking space per room (a $5 value)

• 15% off at Picnic Cafe and Basecamp Burger Joint as a Spa Motel guest

Take advantage of this offer to enjoy extra savings, added convenience, and local dining discounts during your stay!

Location & Hot Springs Information

We are conveniently located right on the Harrison Lake strip, directly across from the newly built walkway. The public hot springs mineral pool is just a short walk—approximately 70 meters—from our property.

For information on pool hours, please call 604-796-2244 Ext. 5+.

Additionally, the hot spring source is free to access and is only a 7-minute walk away, available for use at any time.